Shipping & Returns Policy
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Distributor orders may require verification before dispatch.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Stock availability is subject to confirmation at the time of processing.
Shipping & Delivery
- We deliver throughout South Africa and selected international destinations.
- Delivery times within South Africa are typically 2–5 business days.
- International delivery times vary by destination and customs processing.
- Shipping fees are calculated during checkout.
- Tracking information will be provided where available.
Delivery times are estimates and may be affected by weather, public holidays, customs clearance, or courier delays.
Returns Policy
- Returns must be requested within 14 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Products returned without prior approval may not qualify for a refund.
- Certain products may not be eligible for return due to health, hygiene, or safety requirements.
Refund Policy
- Approved refunds are processed within 7 business days after inspection of returned goods.
- Refunds will be issued using the original payment method where possible.
- Shipping charges are non-refundable unless the return is due to our error.
- Items damaged during shipping must be reported within 48 hours of delivery.
Return Requests
To request a return, please contact us with:
- Your order number.
- Reason for return.
- Photos of damaged or incorrect products (if applicable).
Email: support@coslife.co.za
Contact Information
Greenworld Gresswold
Distributor Hub
599 Louis Botha Avenue
Gresswold, Johannesburg 2090
South Africa
Email: support@coslife.co.za
Phone: +27 81 311 5843